Terms

General terms and conditions

• The prices shown in the online service are inclusive of VAT.
• We apply dynamic pricing to accommodation facilities. Prices depend on the time of day and vary monthly, weekly and daily.
• We sell products to adults and corporate customers.
• We reserve the right to change prices.
• The customer is responsible for the accuracy of the information provided.
• We reserve the right to change our delivery terms. The customer must familiarize themselves with the current delivery terms before ordering.

Booking conditions

These terms and conditions apply to the products and services available for rental and reservation. These are collectively referred to as the “Property”.

Booking

• The customer is responsible for familiarizing himself with the description and instructions of the reservation destination(s) and the terms and conditions related to the reservation.
• A reservation made by the customer is binding when the order/payment confirmation has been sent to the email address provided by the customer.
• The customer pays for the reservation using the payment method they have chosen, following the terms and conditions of the payment method.
• The booking system sends an order/payment confirmation to the email address provided by the customer.
• The Merchant is not responsible for a failed reservation, but the customer must contact the Merchant immediately to rectify the situation.
• The merchant does not guarantee that the item is still available in this situation.
• If the property is not available, the money will be refunded or another property will be offered instead, if possible.

Cancellations and changes

• The cancellation date is the day on which the Merchant has received notification of the cancellation.
• The customer is responsible for ensuring that the cancellation is sent in sufficient time.
• If the customer cancels their reservation,
  
  • When there is 5 days or more until the start of the reservation, a delivery fee of €40 will be charged.
  • When there is less than 2 days but at least 5 days until the start of the reservation, 50% of the rental price of the property will be charged.
  • When there is less than 1 day left before the reservation begins, the full rental price will be charged.
  • For properties booked with a discount code, the full rental price will always be charged, regardless of the cancellation date.
• The reservation can be transferred at the customer’s request under the following conditions:
  
  • The transfer can only be made once.
  • It is not possible to change the destination during a transfer.
  • The transfer must take place no later than 14 days before the start of the original reservation.
  • The transfer fee is 10 euros (incl. VAT).
  • If a postponed reservation is canceled, the full rental price will always be charged, regardless of the cancellation date.

Merchant’s right to cancel a reservation

• In the event of force majeure, the Merchant may terminate the rental agreement. The customer who rented the item will be notified of the termination without delay.

• The customer is then entitled to a full refund of the rent paid.
• Any costs incurred by the customer from a rental agreement terminated due to force majeure will not be reimbursed.

Use of the item

• The destination is defined in the destination description
• During the rental period, the customer has the right to use the property and its equipment, as well as separately specified services.
• If the booker notices any defects or other things to note in the property, they must immediately notify the person responsible for reservation management.
• The property is available to the customer for the period specified in the property description.
• Pets
  
  • The booker is fully responsible and liable for any damage caused by their pets.
  • Pets must be kept on a leash in the national park area.
  • Pets are not allowed to be left alone in the accommodation without supervision.
  • Pet owners should pay special attention to the cleanliness of the accommodation. The accommodation will always be checked after the pet and, if necessary, cleaned by the Merchant.
  • Pets are always allowed in accommodation facilities and are always marked separately.
  • The pet owner must also follow any additional instructions provided separately.
• Special terms and conditions for rental equipment
  
  • The customer must familiarize themselves with the safety and operating instructions for the equipment. The equipment must be used carefully only for the normal use intended for it. The lessee undertakes to carry out a safety inspection during the rental period. The rental equipment may not be taken out of the country or rented out further. The rental equipment may only be used to the extent permitted by the terms and conditions and only in performance venues suitable for the user’s skill level and competence. The customer always uses all equipment and accessories at his own risk.
  • For water camping equipment (e.g. canoes, kayaks, SUP boards and rowing boats), the customer declares that they are proficient swimmers and have previous experience using the equipment in question. 
  • The customer must return the equipment immediately at the end of the rental period to the agreed location, cleaned and otherwise in the same condition as when it was rented. The lessee must notify the lessor immediately if the return is delayed. The lessor has the right to charge a 20% increased rent for the excess period, unless otherwise agreed.
  • The customer is obliged to compensate for any damage and costs caused to the rental equipment during the rental period due to careless or incorrect handling and inadequate maintenance. The customer is obliged to compensate for any equipment destroyed or lost during the rental period at its replacement value. The customer is responsible for complying with transport, safety and other regulations. The customer is obliged to report any defects in the equipment to the lessor immediately.
  • The lessor is responsible for repairs resulting from normal wear and tear of the equipment. The lessor is not responsible for any indirect or direct costs or damages that the lessee may incur as a result of the use or breakage of the equipment. The lessor does not undertake to supply new equipment to replace the broken rental item, nor to compensate for indirect or direct costs resulting from interruption of work.

Compensation for damages

• The Customer is liable to compensate the Merchant for any damage caused to the property by the Customer. The Booker is also liable for any other persons visiting the property and any damage caused by them during the booking.

• The merchant will not compensate the customer for any inconvenience or expenses caused by natural conditions, such as insects, animals, frost damage or unexpected weather changes.

Complaints

• Any complaints must always be made as soon as possible after the issue arises.
• If the matter cannot be resolved satisfactorily or involves a claim for compensation, the complaint must be submitted in writing within one month of the end of the rental period.
• The merchant will strive to process the complaint as quickly as possible, but no later than within one month.
• If the customer and the merchant cannot reach an agreement, the customer can refer the dispute to the Consumer Complaints Board.